Patient Guide - How to Access the Patient Portal and Add Payment Method and Shipping Address

This guide will walk you through accessing your patient portal and setting up your payment method and shipping address so your provider can complete your orders and ship them directly to you.

Step-by-Step Process

1. Access the Patient Portal

Go to https://joinemrg.com/patient-portal and type in your email address. If you are unsure what email to use, ask your provider what email address is on your account.

Click "Send Verification Code".

Patient Portal Login

2. Verify Your Email

Check your email for an email with the subject "Your verification code" and paste in your code, then click "Verify".

Email Verification

3. Navigate to Payment Settings

Click on "Payment Settings" in the side navigation bar.

Payment Settings Navigation

4. Add Your Address

Fill out your address information. Check the boxes in the bottom left if this is your default shipping and billing address. You can always add multiple addresses, one at a time, if you have different billing and shipping addresses. Click "Add Address" to save it.

Add Address Form

5. Add Payment Method

Click "Add Payment Method" and fill in your payment method information, then save.

Add Payment Method

6. Complete Setup

Once you have a shipping address and payment method on file, your provider will be able to complete your order and ship it directly to your address.

Use the other side navigation tabs as needed to review your receipts, forms, appointments, rewards, and more.

Patient Portal Dashboard

7. Logout

Click "Logout" to log out of your patient portal when you're finished.

Logout

What Happens Next

With your payment method and shipping address set up, your provider can:

• Process your orders automatically
• Ship products directly to your address
• Send you receipts and order confirmations
• Keep you updated on your order status

Additional Features

Your patient portal also allows you to:

• View your appointment history
• Complete intake forms
• Check your rewards and points
• Review past receipts and orders
• Update your personal information

For technical support with the patient portal, contact your provider or our support team at support@joinemrg.com.